Have a question?
Our common questions
Is free shipping available?
Is free shipping available?
No. Shipping fees are calculated at checkout based on your order and destination.
When will my order ship?
When will my order ship?
In-stock orders are typically shipped within 2 to 3 business days. Delivery time will depend on your location and the shipping carrier.
Is express shipping available?
Is express shipping available?
Express shipping is not currently available, but we may add it in the future.
What is your return policy?
What is your return policy?
We do not offer free returns or exchanges unless an item arrives defective or damaged. If there is a problem with your order, please contact our support team for assistance.
What is covered by your warranty?
What is covered by your warranty?
Warranty claims are reviewed case by case. Contact our support team with your order details and a description of the issue so we can assess your claim.
Are you an authorized retailer?
Are you an authorized retailer?
Yes. Mouse Innovation is an authorized retailer for the brands and products we carry.
How can I get help with a product I purchased from your store?
How can I get help with a product I purchased from your store?
Please contact our support team with your order number and details about the issue. We’ll review your case and help determine the next step.
Do you have an affiliate program?
Do you have an affiliate program?
Yes. We’ll share more information about our affiliate program soon.