Refund policy

Last updated: September 22, 2026

All sales are final. Mouse Innovation does not accept returns or exchanges unless an item arrives damaged or defective.

Damaged or defective items

Please inspect your order when it arrives. If your item is damaged or defective, contact us at mouseinnovation@gmail.com within 30 days of delivery.

Please include:

* Your order number
* A clear description of the issue
* Photos or videos showing the damage or defect
* Photos of the product packaging and shipping box, if applicable

Do not return an item before contacting us. Returns sent without prior approval may not be accepted.

Approved claims

Each claim will be reviewed before a return, replacement, or refund is approved. If we confirm that an item arrived damaged or defective, we may offer a replacement, repair, store credit, or refund, depending on the product and circumstances. Mouse Innovation will cover reasonable return shipping costs for approved claims.

Items that are not eligible

We do not accept returns, exchanges, or refunds for:

* Change of mind
* Ordering the wrong product, size, color, or design
* Personal preference
* Compatibility issues that were stated on the product page
* Normal wear and tear
* Accidental damage or misuse
* Unauthorized modifications or repairs
* Items damaged through improper handling, storage, installation, or care

This does not affect any rights that cannot be excluded under applicable consumer-protection law.

 

Warranty claims

Warranty claims are handled case by case. Coverage and available solutions may depend on the product, brand, nature of the issue, and applicable manufacturer warranty. Contact mouseinnovation@gmail.com with your order number, a description of the issue, and supporting photos or videos.

Refunds

If your refund is approved, it will be issued to your original payment method. Processing times vary by payment provider and financial institution. Original shipping charges, customs duties, taxes, and import fees are non-refundable unless required by applicable law.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact us

For assistance with a damaged, defective, or warranty-related item, contact:
mouseinnovation@gmail.com. Please include your order number and all relevant details so we can review your case.