Shipping policy
Last updated: September 24, 2026
Mouse Innovation ships to most countries worldwide.
Order processing
In-stock orders are typically processed and shipped within 2 to 3 business days after payment is confirmed. Business days do not include weekends or public holidays. Processing may take longer during launches, sales, holidays, or periods of high order volume. Preorders and backordered products will ship according to the estimated schedule stated on the product page.
Shipping costs
We do not currently offer free shipping. Shipping costs are calculated at checkout based on the items in your order, delivery destination, and available shipping service.
Delivery times
Estimated delivery times are shown at checkout when available. These estimates begin after your order has shipped and do not include processing time. Delivery times may vary due to the destination, carrier, customs clearance, local delivery conditions, weather, or other circumstances outside our control. Express shipping is not currently available, but we may add it in the future.
International orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their destination country. These charges are not included in the product price or shipping fee collected by Mouse Innovation. Customs policies and fees vary by country, so we recommend checking with your local customs authority before ordering. Mouse Innovation cannot control or predict customs delays or import charges.
Tracking
Tracking information will be sent to the email address used at checkout once your order has shipped. Tracking updates may take time to appear after the carrier receives the package.
Shipping address
Customers are responsible for providing a complete and accurate shipping address.
If you need to correct your address, contact [mouseinnovation@gmail.com](mailto:mouseinnovation@gmail.com) as soon as possible. We cannot guarantee changes after an order has been processed or shipped. Mouse Innovation is not responsible for delays, failed deliveries, or additional costs caused by an incomplete or incorrect address.
Delayed, lost, or damaged shipments
If your tracking has not updated for an extended period or your package appears to be lost, contact [mouseinnovation@gmail.com](mailto:mouseinnovation@gmail.com) with your order number. If your order arrives damaged, keep the product and all packaging. Contact us with your order number and clear photos or videos of the item, packaging, and shipping box. We will review each case and work with the carrier when necessary.
Contact us
For shipping assistance, contact:
[mouseinnovation@gmail.com](mailto:mouseinnovation@gmail.com)
Please include your order number and a clear description of the issue.